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FAQ

Can I get a free sample to evaluate the quality?

Yes, you can get a free sample without a customized logo. Just tell us your freight collect account like DHL, FedEx, TNT, etc. If you don't have an account, we will need to charge the express cost.

How long do you need to prepare the samples?

Normally, we need to spend 1-3 days preparing samples without customization requests.

What's the cost if I need the samples with my logo?

Please send us your logo file. Our sales team will quote you.

What's your MOQ?

For trial orders, we could support 1,000pcs each model. For the regular orders, the MOQ will be 3,000pcs each model.

What's your warranty policy?

POLICY 1: Within 1 year, the product's damages not caused by misuse or vandalism, we could repair it for free.

1) You send the defective piece to us by courier at your cost first, then we will give you a report to let you know what issue and how many could be repaired.

2) When you have repeated orders, the materials of defective goods could be ordered with mass goods together. and then repair them and ship with current order together.

POLICY 2: We will provide 3‰ for each shipment, then buyers take all the responsibility.

POLICY 3: You could discuss with our sales team about your requests.

What's your lead time of production?

30-45 days after pre-production samples confirmed, and receive the deposit.

What's your payment term?

T/T 30% deposit, 70% balance before shipping.

Do you have stock available that we can buy immediately?

No, we don't have any stock of headphones.